Correct a Failed Signer Invitation Email Address

If a signer invitation failed because a saved Contact email address is wrong, QCDS can correct that address from the Request's Delivery section. The correction updates the saved Contact and creates a replacement invitation without altering the immutable Request evidence.

When Correct & Send Is Available

Open the Request and select Delivery. QCDS offers Correct & Send only for an invitation delivery that has not been successfully delivered and is linked to a saved Contact.

The eligible delivery states are Pending, Retry, Failed, or Sending, and the Request itself must still be active. A signer that was not created from a saved Contact cannot use this automatic Contact-email correction path.

Correct the Address

  1. Find the failed invitation address in Invitation emails.
  2. Enter the corrected email address.
  3. Click Correct & Send.

QCDS validates that the new address is a real replacement rather than the same old address.

What QCDS Changes

QCDS updates the matching email on the saved Contact and records a recipient-correction audit record. It does not rewrite the frozen Request participant snapshot or erase the original failed address from history.

If the old delivery had a signer-access token, QCDS revokes it. The old delivery row is marked as superseded with evidence that the address was corrected, and a new signer_invitation_replacement delivery is created for the corrected address.

The Replacement Is Sent Immediately

After creating the replacement delivery, the Request command immediately attempts that one corrected address through Joomla mail. If Joomla accepts the message, the new invitation receives its own signer-access token and delivery evidence.

If the replacement also fails, QCDS reports the mail error and keeps both the original correction history and the new delivery attempt for troubleshooting.

Verify the Result

Stay in Delivery to confirm the new address shows Sent. The Timeline records that the failed invitation address was corrected, the saved Contact was updated, and a replacement invitation was queued.

Community Discussion

Want to compare workflows, share practical tips, or discuss how you use this QCDS feature? Visit the QC Digital Signature Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.