Correct, Retry, or Stop a Failed Completed-Document Email

A completed-document email failure does not invalidate the completed Request or PDF. Open Request Details → Delivery to repair only the affected address while preserving the completed artifact and the existing delivery history.

Find the Failed Completion Delivery

In the Completed-document emails table, each recipient address has its own status, attempt information, issue text, and actions. The completed PDF remains secure and available even when one or every completion email fails.

Correct & Send

Correct & Send is available for an undelivered completion row in Pending, Retry, Failed, or Sending state when that recipient is linked to a saved Contact.

QCDS validates the new address, updates the exact matching saved Contact email row, records a recipient-correction record, revokes any old delivery access token, and marks the old completion-delivery row Superseded while retaining it as history. It then creates a new completion_replacement row and immediately attempts delivery of the exact completed PDF to the corrected address.

The immutable Request participant snapshot is not rewritten just to hide the old address; the correction is preserved as later evidence.

Retry

Retry applies only to completion-delivery rows currently in Retry or Failed state. QCDS makes that same row immediately eligible, records the retry request in the Timeline, and attempts the same address again.

Use Retry when the address is correct and the original failure was temporary, such as a mail-server or connectivity problem.

Stop Trying

Stop Trying applies to Pending, Retry, Failed, or Sending completion rows. QCDS revokes any attached access token, marks the delivery row Superseded, records why further attempts stopped, and retains the historical row.

Stopping one email address does not delete the completed PDF, remove the completed Request, or erase other recipients' successful delivery evidence.

Use the Issue Details to Choose the Right Action

Correct the address when the recipient address itself is wrong. Retry when the address is valid and the delivery problem is likely temporary. Stop Trying when you intentionally do not want further attempts to that address. The Delivery table and Timeline remain the audit trail for whichever action you choose.

Community Discussion

Want to compare workflows, share practical tips, or discuss how you use this QCDS feature? Visit the QC Digital Signature Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.