QCDS Request and Delivery Statuses Explained

QCDS deliberately separates the overall Request from individual email-delivery records. The Request Status shown in the Requests manager is a customer-facing summary built from the Request lifecycle plus delivery results; the Delivery section then shows the status of each email address separately.

Unsigned Request Status Labels

  • Sending: QCDS is preparing/sending invitations and no delivery attempt has completed yet.
  • Sent: all current invitation addresses were handed successfully to Joomla mail.
  • Sent with errors: at least one invitation succeeded while one or more other addresses still need attention. Successful signer links remain usable.
  • Undeliverable: invitation attempts occurred, but none of the attempted addresses were successfully delivered.
  • Not sent: no invitation email has been delivered yet.

An unsigned Request can also be further along internally—viewed, in progress, waiting for the next routing step, paused, or completing—without the list exposing every internal state as a separate manager label. Open Request Details for signer and routing progress.

Completed Status Labels

  • Completed: every required signer completed and the completed PDF is available.
  • Completed with delivery errors: the completed document is valid and available; at least one completion email succeeded and another address needs attention.
  • Completed — email not delivered: the completed document is valid and available, but no completion email was delivered.
  • Completed - Archived: the manager moved the completed Request to Archived. The document and evidence remain available.

Closed lifecycle states such as Cancelled, Declined, Expired, Voided, or Failed are treated as closed when they are encountered in Request status presentation.

Per-Address Delivery States

The Delivery section tracks each invitation or completed-document email independently:

  • Pending — waiting to be sent.
  • Sending — a delivery attempt is active.
  • Sent — Joomla mail accepted the message for delivery.
  • Delivery failed — retry available — the address failed but can be retried.
  • Undeliverable — delivery failed and needs correction or other intervention.
  • Replaced / Stopped — the old delivery row was superseded by an address correction or further attempts were stopped.

Do Not Confuse Delivery with Signing Progress

Email status does not tell you whether a signer viewed or completed the Request. QCDS tracks Viewed, Signed, and Level 2 Identity Verification separately for each participant. Use Participants and Timeline when you need transaction progress rather than mail-delivery health.

Community Discussion

Want to compare workflows, share practical tips, or discuss how you use this QCDS feature? Visit the QC Digital Signature Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.