Retry or Stop Trying a Failed Signer Email Delivery

The Request Delivery section lets you act on one invitation address without disturbing successful addresses for the same signer. Use Retry when the address is still correct; use Stop Trying when QCDS should make no further delivery attempts to that address.

Retry a Failed Address

Retry is available for invitation rows in Retry or Failed state. QCDS marks that delivery immediately eligible, clears its prior error, records an Invitation retry requested event, and attempts the selected address again.

The retry is address-specific. QCDS does not resend every successful invitation just because one address failed.

What Happens During the Retry

Before the direct retry is used, QCDS preserves the same Request-level delivery authorization boundary used by the delivery system. The selected delivery is then claimed, a signer-access token is issued for the attempt, and Joomla mail is called.

If Joomla accepts the message, the delivery becomes Sent and stores its sent time/message evidence. If handoff fails, the issued token is revoked and the row returns to retry/failure handling with the safe mail error recorded.

Stop Trying an Address

Stop Trying is available while an invitation row is Pending, Retry, Failed, or Sending. QCDS revokes any token attached to that delivery, clears the token reference, and marks the delivery as Superseded.

The row is not deleted. QCDS records that the sender stopped further attempts so the historical evidence remains visible. The Timeline also records a Delivery attempts stopped event for that participant/address.

How Request Status Is Recalculated

After stopping an address, QCDS refreshes the Request's aggregate delivery state. If at least one invitation remains successfully sent, the Request can remain in a sent state even though another address was stopped. If no active invitation address has been delivered, the Request can remain in delivery-failed status.

Use Correct & Send Instead When the Address Is Wrong

Retry is appropriate when the same address should work after a temporary mail problem. If the address itself is wrong and the signer is linked to a saved Contact, use Correct & Send so QCDS updates the Contact, supersedes the old delivery evidence, and sends a replacement invitation to the corrected address.

Community Discussion

Want to compare workflows, share practical tips, or discuss how you use this QCDS feature? Visit the QC Digital Signature Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.