Send a Manual Reminder for an Unsigned Request

Use Send Reminder when you want QCDS to immediately remind the signers who are currently active and still incomplete. A manual reminder does not restart the Request, change the signing order, or resend to people who are not yet active in a sequential workflow.

Where to Send the Reminder

You can send a manual reminder from the Unsigned Requests list or from the Request's Overview when the Request is active and has at least one successfully sent invitation.

The command is available only for an active unsigned Request. QCDS accepts reminder processing for sending/delivery-failed, sent, delivered, viewed, in-progress, waiting, or paused Requests; completed and terminal Requests cannot receive unsigned-request reminders.

Who Receives It

QCDS selects only participants who are in the active routing stage, have a signer role, and are currently Available, Opened, or In Progress. CC/completion-recipient roles are excluded.

That means a sequential Request does not remind later signers whose stage has not activated yet. A signer who already completed also does not receive the manual reminder.

What Happens When You Click Send Reminder

  1. QCDS identifies every currently eligible unsigned signer.
  2. It queues a signer-reminder delivery for the eligible participant addresses.
  3. Each message uses the Request's reminder/template context and the participant's resolved language.
  4. QCDS attempts the email immediately through Joomla mail.

The manual command does not wait for the automatic reminder interval. It is an immediate sender-requested action.

Check the Result

Successful reminder handoffs and failed reminder attempts are recorded in the Request Timeline. QCDS also records one summary event showing that the sender requested an immediate reminder for every active unsigned signer.

If one or more reminder emails cannot be handed to Joomla mail, QCDS reports the failure instead of pretending the batch was fully successful. Open Delivery and Timeline to distinguish a mail problem from signer progress.

When No Reminder Is Sent

If no active unsigned signer is currently eligible—for example, the next signer in a sequential Request has not activated—QCDS rejects the manual reminder rather than sending to the wrong participant.

Community Discussion

Want to compare workflows, share practical tips, or discuss how you use this QCDS feature? Visit the QC Digital Signature Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.