QC Digital Signature Automatic Reminders Scheduled Task

The QC Digital Signature Automatic Reminders task runs every 60 minutes by default and checks active, incomplete Requests for signers whose configured reminder interval has become due.

The task cadence and the Request's reminder interval are different settings: the task normally wakes hourly, while the frozen Request policy determines how many days must pass between successful invitation/reminder deliveries.

What the Task Actually Selects

QCDS considers participants only when the Request is active, has already been sent, has an active routing stage, and has not passed its deadline. Completed, declined, cancelled, revoked, and replaced participants are excluded.

The Request itself must be in a live post-send state such as Sent, Delivered, Viewed, In Progress, or Waiting. This prevents the reminder task from acting as a substitute for an initial invitation that never successfully entered the normal sent workflow.

How Reminder Timing Is Calculated

The reminder interval is frozen into the Request snapshot when the Request is sent. Current QCDS constrains that interval to 1–30 days, with 3 days as the normal default.

For each eligible signer, QCDS checks the latest successful signer invitation, resend, replacement invitation, or reminder. If that successful delivery is newer than the configured interval, the signer is skipped until the interval has elapsed.

What Happens When a Reminder Is Due

QCDS queues a reminder for the participant's frozen delivery address or addresses and hands each queued message to Joomla mail. Success and failure are recorded independently, and the Request timeline records successful reminder delivery.

A manual reminder initiated by an authorized sender is separate from this automatic cadence; it does not wait for the scheduled reminder interval.

Default Schedule

The installer creates the Automatic Reminders task with a 60-minute default interval. Existing administrator-selected schedules are preserved on QCDS updates. Because this is a periodic task, a reminder that becomes due between runs is processed on a later scheduler execution rather than at an exact second.

When Automatic Reminders Are Late

  1. Open System > Scheduled Tasks and confirm QC Digital Signature Automatic Reminders is enabled.
  2. Check its last run, next run, and result. An overdue next run usually points to Joomla scheduler triggering rather than the Request itself.
  3. Confirm the Request was initially sent successfully and is not terminal or expired.
  4. Confirm the signer is still incomplete and belongs to an active routing stage.
  5. Check the Request's reminder interval and the most recent successful invitation/reminder time.
  6. If the task runs but mail fails, test Joomla mail and review the recorded delivery error rather than recreating the Request.

Avoid Duplicate Reminder Tasks

The QCDS installer keeps one canonical Automatic Reminders task and disables duplicate instances. If the row is missing or damaged, repair/reinstall the current QCDS package instead of creating several competing reminder tasks.

Community Discussion

Want to compare workflows, share practical tips, or discuss how you use this QCDS feature? Visit the QC Digital Signature Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.