Troubleshoot Final PDF Generation and Completed-Document Delivery

Once all required signers have completed, QCDS preserves their values and evidence independently from final PDF generation and completion-email delivery. A finalization or email problem is therefore a recovery task—not a reason to make the signers complete the Request again.

If the Request Shows completion_failed

completion_failed means the signer completion facts are already stored but QCDS could not publish the verified final PDF artifact. Open the Request Overview; QCDS displays Final PDF needs to be retried and explicitly preserves the completed signer values.

Automatic completion recovery is bounded to three attempts, with increasing waits before later retries. The canonical Final PDF and Completion Delivery Scheduled Task processes due recovery work; fresh installations schedule it every five minutes.

Use Retry Final PDF for a Failed Initial Completion

Retry Final PDF is specifically for a fully signed Request in completion_failed. It retries normal completion from the frozen Request snapshot and stored final signer values. It does not clear signatures or ask participants to sign again.

Legacy/frozen documents can sometimes need their protected PDF.js render evidence prepared in an authorized browser before completion can succeed. Resolve the render problem, then retry the same Request.

Regenerate Completed PDF Is a Different Operation

Regenerate Completed PDF applies only to a Request already in Completed state with a current valid completion artifact. It is artifact maintenance using the current renderer. QCDS preserves the signing facts and prior artifact revision; no completion email is sent automatically.

If multi-document regeneration fails partway through, QCDS restores the previous current-artifact pointers so you do not end up with a mixed partial current set.

If the Completed PDF Exists but Email Failed

A completion-email failure does not invalidate the completed PDF. Request Details can show Completed with delivery errors or Completed — email not delivered while the completed artifact remains secure and downloadable.

Open Delivery → Completed-document emails. Correct an eligible saved Contact address, retry a Retry/Failed row, or stop further attempts. Address correction preserves the old failed row as historical evidence and creates a replacement delivery for the exact completed PDF.

Resend Uses the Current Verified Artifact

If you intentionally need to resend after completion, use Resend Completed Document. QCDS verifies the current stored PDF artifact and sends that exact file to active original-party addresses while preserving the existing completion-delivery history.

Community Discussion

Want to compare workflows, share practical tips, or discuss how you use this QCDS feature? Visit the QC Digital Signature Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.