Use the QCDS Support Tab and Gather Safe Diagnostic Information

The QCDS Support tab gives administrators direct QuantaCade support/account/product resources and a compact Support Information table that identifies the installed QCDS environment.

Share the displayed diagnostic identifiers when useful, but keep actual credentials, secure signer links, provider secrets, and private identity evidence out of support screenshots or public posts.

Open the Support Tab

Go to Components > QC Digital Signature > Support. The page provides links to the QuantaCade Support Center, your QuantaCade profile, the QCDS product page, the User Walkthrough PDF, and other QuantaCade resources.

Copy the Support Information

The current QCDS 2.0.7 Support Information table displays:

  • Product — QC Digital Signature.
  • Version — the installed QCDS version.
  • Product code.
  • Domain — the domain QCDS is using for entitlement context.
  • Legacy key — only the stored masked representation, or none.
  • Status — the current entitlement/license status label.
  • Effective tier.
  • Installation UUID — the installation identifier used to distinguish this Joomla installation.

These values help support identify the product build, site, and entitlement context without needing your database or full configuration export.

Add Problem-Specific Context

Also include the exact action you performed, the visible error/message, the affected Request/Template title or public reference when safe, and the approximate time of the failure. For automation issues, include the relevant Scheduled Task last run/next run/result. For entitlement issues, include the Status tab's Base tier, Effective tier, Last checked, and task-integrity message.

Do Not Share Secrets

  • Do not send an unmasked legacy license key.
  • Do not expose API credentials, provider secrets, webhook secrets, passwords, cookies, or authorization tokens.
  • Do not publish secure signer URLs or access tokens.
  • Do not post private identity-verification images/evidence or sensitive signed documents in public community discussions.

If private evidence is genuinely needed to diagnose a support case, use the private QuantaCade support channel and share only what support specifically requests.

Use the Correct Help Channel

Use the QC Digital Signature Community for general workflow discussion. Use QuantaCade support for account-specific, entitlement, private-data, installation, or reproducible product problems.

Community Discussion

Want to compare workflows, share practical tips, or discuss how you use this QCDS feature? Visit the QC Digital Signature Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.