Remove Identity Verification Credentials Safely

Use Remove Credentials, heed pending Level 2 dependency warnings, understand Verification Unavailable states on already-bound participants, and avoid assuming removal rewrites historical evidence.

This guide applies to Pro / Max / All Access; administrator or sender and follows the accepted QC Digital Signature 2.0.7 implementation. Where older walkthrough language differs from the current interface or source behavior, use the current QCDS state as the authority.

Before You Begin

Treat the signer link as personal transaction access. Do not publish, forward, or paste it into public support posts.
If Level 2 Identity Verification is required, confirm the applicable Didit or Shufti provider profile is configured and tests successfully before sending.
Test the signer experience in a normal browser/mobile context, not only while logged into Joomla as an administrator.

Step-by-Step Workflow

Open the applicable Identity Verification settings.
Review whether pending Requests or participants may still depend on the provider profile.
Choose Remove Credentials only when you intentionally want to disconnect that profile.
Confirm the removal warning.
Verify new Level 2 Requests no longer depend on the removed profile while historical transaction evidence remains preserved.

Remove Credentials

Level 2 Identity Verification is additional provider-backed assurance, available with eligible Pro/Max/All Access entitlement. Current QCDS 2.0.7 supports Didit and Shufti. Site-global settings can provide an installation-wide provider profile; sender/account settings can provide an account-level profile where the global configuration is not overriding it. Ordinary secure-link signing remains separate, so a provider outage affects signers who were specifically required to verify rather than making every QCDS transaction provider-dependent.

For Remove Identity Verification Credentials Safely, verify this behavior using the actual object involved rather than a generic assumption. A global administrator setting, a sender-workspace preference, a reusable Template, and a sent Request have different ownership and history rules. QCDS is intentionally designed so changes for future work do not silently rewrite the evidence of an already-sent transaction.

Heed pending Level 2 dependency warnings

Verification Unavailable states on already-bound participants

And avoid assuming removal rewrites historical evidence

How This Fits into the QCDS Workflow

Ordinary QCDS signing is a secure-link workflow and does not require the signer to have a Joomla account. Identity Verification is an additional assurance layer for selected transactions; it does not replace the core signing system.

Signer usability and evidence quality are linked. Clear field placement, private secure-link handling, and explicit Identity Verification requirements make it easier for the signer to complete the intended act without ambiguous workarounds.

Verify the Result

Provider Test Connection succeeds and a representative Level 2 test follows the expected provider flow.
A direct follow-up test confirms the change affects future/current workflow behavior without rewriting historical sent Request evidence.

Common Mistakes to Avoid

Treating provider-backed Identity Verification as required for every ordinary secure-link signing workflow.
Posting provider credentials, webhook secrets, or identity evidence in public diagnostics.
Asking signers to sign again when only final PDF generation or completion delivery failed.
Replacing a prior valid artifact before a regeneration attempt has been verified.

Troubleshooting

If Level 2 verification fails, use the provider Test Connection and inspect provider/profile/callback configuration; ordinary Level 1 signing and historical evidence should not be reset.

Operational Best Practice

Test meaningful changes with controlled data before relying on them in production. Keep QCDS, Joomla mail, Scheduled Tasks, and entitlement health observable; preserve successful Requests and completed evidence; and make the smallest change that solves the actual problem. For handoff or support, record the QCDS version, relevant Request/Template reference, the exact action taken, and the visible result without including secrets.

Community Discussion

Want to compare workflows, share practical tips, or discuss how you use this QCDS feature? Visit the QC Digital Signature Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.