How Signer Corrections Can Update a Saved Contact

When a signer corrects certain Contact-backed profile fields while completing a QCDS Request, QC Digital Signature can save those confirmed values back to the live Contact after successful completion. The sent Request and its final signer evidence remain unchanged.

When a Signer Correction Can Update the Contact

The automatic update applies only when the Request participant came from a saved QCDS Contact. QCDS also requires the value to have been entered or corrected by the signer, rather than merely copied automatically from the Contact snapshot.

Current QCDS 2.0.7 can persist signer-confirmed changes for these Contact-backed fields:

  • Name, first name, and last name.
  • Primary phone.
  • Address.
  • Company.
  • Job title.

The signer email is not part of this profile-correction write-back path. Delivery-address correction for an invitation is a separate Request delivery workflow.

What Happens After Successful Signing

  1. The signer opens the secure Request link and completes the fields assigned to that participant.
  2. If an editable automatic Contact field is corrected, QCDS records the signer-entered value as part of the Request evidence.
  3. After the participant successfully completes the signing step, QCDS identifies signer-confirmed Contact corrections.
  4. QCDS best-effort saves those corrections to the live Contact for future use.
  5. The original Request snapshot and final signer values remain immutable evidence for that transaction.

How Phone and Address Corrections Are Saved

A corrected phone value updates the Contact's primary phone position. If no phone exists, QCDS can create a new primary phone entry. A blank signer-confirmed phone can remove the existing primary phone from the saved Contact.

A signer-confirmed address is saved as the Contact's current primary mailing address. The Request still retains the exact address value used and submitted in that transaction.

Historical Evidence Is Not Rewritten

The write-back is deliberately one-way: it improves the reusable Contact for later Requests but does not modify the participant snapshot, field evidence, signatures, timeline, or completed PDF belonging to the Request that produced the correction.

QCDS also treats Contact write-back as secondary to successful signing. If the Contact update itself cannot be saved, that failure is not supposed to invalidate or roll back the participant's completed signing action.

Verify the Result

  • Open Contacts after the signer completes the Request and confirm the corrected reusable profile value appears on the Contact.
  • Reopen the completed Request and confirm its historical participant data and evidence still reflect the completed transaction.
  • Create a new test Request from that Contact and confirm the corrected live Contact information is now available for future work.

Community Discussion

Want to compare workflows, share practical tips, or discuss how you use this QCDS feature? Visit the QC Digital Signature Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.