Set a Contact's Preferred Language

Set an explicit Preferred language when a Contact should receive QCDS emails and secure signer-page interface text in a language different from the workspace default. Leave it blank when the Contact should follow the current frontend default.

Set or Clear the Preferred Language

  1. Open the QCDS frontend workspace and choose Contacts.
  2. Add a Contact or open an existing Contact.
  3. Choose a value from Preferred language.
  4. To make the Contact follow the workspace default instead, choose Use frontend default.
  5. Click Save Contact.

How QCDS Resolves the Language

Participant-facing language is resolved at the moment it is used. QCDS first checks the Contact's current Preferred language. If the Contact has no explicit preference, it uses the current workspace frontend language; the workspace language in turn falls back to the administrator-level QCDS frontend default and ultimately English if necessary.

This dynamic behavior is intentional. Leaving a Contact blank does not copy today's workspace default into the Contact forever, so a later workspace-language change can flow through to that Contact.

What Can Change After a Request Is Sent?

The participant language recorded when the Request is sent remains historical evidence, but it is not the final runtime authority for later participant-facing delivery. Current QCDS re-resolves the Contact preference for later emails and secure signer-page loads.

For email templates, QCDS freezes the sender's creator-authored source when the Request is sent, then translates that frozen source for the recipient language when delivery occurs. If safe translation is unavailable, QCDS falls back to the complete source content rather than sending a partially translated mixture.

What the Setting Does Not Rewrite

Changing Preferred language does not translate or replace the PDF being signed, alter completed evidence, or rewrite an older Request's legal/document content. It controls participant-facing QCDS interface and communication language.

Verify the Result

  • Reopen the Contact and confirm the intended language is selected.
  • Send a controlled test to that Contact and verify the invitation language.
  • Open the secure signer link and verify QCDS service/interface text follows the expected language.
  • Clear the preference and confirm the Contact follows the current workspace frontend default.

Community Discussion

Want to compare workflows, share practical tips, or discuss how you use this QCDS feature? Visit the QC Digital Signature Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.