Use Multiple Email Addresses on a QCDS Contact

A single QCDS Contact can hold multiple active email addresses. QCDS preserves their order, treats the first saved address as primary in the current compact editor, and freezes the active address list into a Request when that Contact is used.

Add Multiple Addresses

  1. Open Contacts in the QCDS frontend workspace.
  2. Add a Contact or edit an existing one.
  3. In Email address(es), enter each address separated by a comma or semicolon.
  4. Click Save Contact.

QCDS validates each nonblank address, removes duplicate canonical addresses from the submitted list, and stores the first valid address as the primary address for this compact Contact editor. The Contacts list displays all active addresses, primary first.

What Happens When You Use the Contact

When the Contact is selected for a Request, QCDS loads all active Contact email addresses in primary-first order. That ordered, deduplicated list is frozen into the participant snapshot along with the Request.

For email delivery, QCDS queues one invitation delivery per frozen address for the same signer identity. A successful address can keep the Request available for that signer even when another sibling address fails. The Delivery area can therefore show separate results for the participant's addresses.

Editing the Contact Does Not Rewrite a Sent Request

Changing the Contact's email list affects later Request creation. It does not replace the immutable address list already frozen into a sent Request.

If one address on an active Request fails, use the Request's Delivery correction controls. QCDS can correct the exact failed Contact email row and preserve the rest of the Contact's sibling addresses. If the failed address was the Contact's primary address, the corrected address remains primary.

Verify the Result

  • Reopen the Contact and confirm every intended address is present.
  • Create a controlled Request and confirm the participant shows the expected primary address first.
  • Open Delivery after sending and verify each frozen address has its own delivery result.
  • If testing a failure, correct only the failed address rather than deleting and recreating the participant.

Common Mistakes

  • Using malformed addresses; QCDS rejects invalid Contact emails at save time.
  • Editing the Contact and assuming an already-sent invitation list changed.
  • Creating duplicate Contacts merely because one person has more than one email address.

Community Discussion

Want to compare workflows, share practical tips, or discuss how you use this QCDS feature? Visit the QC Digital Signature Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.