Use the QCDR Support Tab and Gather Safe Support Information

The QCDR Support tab provides direct QuantaCade resources plus a Support Information table that identifies the installation without requiring you to expose private Rules, Tokens, or credentials.

Open the Support Resources

Under QC Dynamic Replacer → Support, QCDR provides cards for:

  • Open Support Center;
  • Open My Profile for account/domain/download access; and
  • Open Downloads for current QCDR packages and release resources.

The Resources section also links to the QuantaCade developer manual and website.

Copy the Support Information That Identifies the Installation

The Support Information table includes:

  • Product and Version;
  • Product code;
  • Domain;
  • masked Saved key state, or none;
  • current entitlement Status and Effective tier;
  • Installation UUID;
  • Joomla version;
  • PHP version and PHP SAPI;
  • Server software and server hostname; and
  • open_basedir state.

These fields are useful for identifying the installation, environment, and licensing context before deeper troubleshooting begins.

Add Problem-Specific Details

For a useful support request, also record the exact action that failed, approximate timestamp/time zone, the visible error text, and the relevant QCDR health state. Examples include Entitlement Automation Integrity for licensing problems, the Rule title/state and affected frontend URL for runtime problems, or Joomla updater details for update failures.

Keep Secrets and Customer Content Out of Ordinary Ticket Text

Do not paste legacy license keys, account passwords, private access tokens, PHP Token code, sensitive Rule/Token values, or customer page content unless support specifically requests it through an appropriate private method.

The built-in Saved key field is masked for a reason. Prefer the Installation UUID, version, product code, domain, and visible status over sharing credentials.

Community Discussion

Want to compare workflows, share practical tips, or discuss how you use this QCDR feature? Visit the QC Dynamic Replacer Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.