Create and Manage Custom QCLF Email Templates

Custom Email Templates are a Max / All Access capability in QCLF 1.1.27. They let administrators add another email for an existing QCLF event/recipient path without modifying or replacing the Core template.

Creating a Custom template does not create a new product event. The trigger must already exist in QCLF’s canonical event registry.

Create a Custom Template

  1. Open Email and select Add Custom Email Template.
  2. Choose an existing QCLF Trigger.
  3. Choose a Send To recipient role allowed by that trigger.
  4. Enter title, description, subject, and the required Plain Text body. Add Custom HTML if desired.
  5. Save. New Custom templates are deliberately saved Unpublished.
  6. Review/test the template, then publish it when it is ready to send.

Routing Rules

Custom templates use one selected trigger, one allowed recipient role, and the current scope_type=all behavior. QCLF 1.1.27 does not add a per-Section/per-Category email-template scope selector here. The UI and save service reject a recipient role that the selected trigger does not support.

Custom Templates Are Additive

Every published template whose trigger and recipient match the notification is processed independently. A published Custom template can therefore produce an additional email alongside the matching Core template; use this intentionally to avoid duplicate-looking messages.

Duplicate and Delete

With Max/All Access, Duplicate creates a new Unpublished Custom copy, whether the source was Core or Custom. Only Custom templates can be deleted. Core templates remain protected.

Downgrade Preservation

When Max/All Access is lost, existing Custom rows stay stored but become read-only/unusable in the Email workspace and are skipped by runtime delivery. They become usable again if Max/All Access returns.

Community Discussion

Want to compare forum workflows, share practical QCLF tips, or discuss how other Joomla site owners use this feature? Visit the QC Live Forum Community. For private support, bug reports, account-specific entitlement problems, or feature requests, use the QuantaCade support system.