Use the QCLF Support Tab and Gather Safe Support Information
The Support tab gives administrators direct access to QuantaCade support and documentation while displaying a safe QCLF identification summary.
Use it to collect enough context for troubleshooting without copying secrets, credentials, or private server data into a ticket or public discussion.
Support and Documentation Links
- Open Support opens the QuantaCade Support area.
- Open My Subscriptions opens the QuantaCade account dashboard for subscriptions, downloads, and Authorized Domains.
- View Products opens current extension/product information.
- QC Live Forum User Walkthrough opens the product walkthrough.
- Visit Site opens QuantaCade resources.
Support Information Shown by QCLF
| Field | What it tells support |
|---|---|
| Product | QC Live Forum |
| Version | Installed QCLF version. |
| Product code | The QCLF product identifier. |
| Domain | The domain QCLF is using for entitlement. |
| Saved key | Masked only, or “none”; never the full Legacy License Key. |
| Status | Readable entitlement status. |
| Effective tier | Current usable tier. |
| Installation UUID | Installation identifier useful for support correlation. |
Add Operational Context
For a useful support request, add the exact action that failed, the affected frontend/Administrator screen, the user role, relevant Section/Category or Topic type, and the current Entitlement Revalidation/task state. When environment compatibility is relevant, include the Joomla and PHP versions from Joomla System Information.
For live problems, state whether the issue affects the Host, viewers, chat, archive, notification delivery, browser permissions, or only one device/network. Reproduction steps are more useful than a large screenshot dump.
Do Not Send Secrets
- Full Legacy License Keys or entitlement/preview tokens.
- Passwords, API credentials, private signing material, or managed-service credentials.
- Private server paths or secret-bearing request payloads.
- Guest/member private identity data that is not necessary to reproduce the issue.
Public Community vs Private Support
The QC Live Forum Community is appropriate for general workflows and peer discussion. Use QuantaCade Support for account-specific entitlement issues, private diagnostic data, bug reports, and cases requiring installation-specific investigation.
Community Discussion
Want to compare forum workflows, share practical QCLF tips, or discuss how other Joomla site owners use this feature? Visit the QC Live Forum Community. For private support, bug reports, account-specific entitlement problems, or feature requests, use the QuantaCade support system.