Review Payment Events and Reconcile a Captured Payment

Payment Events preserve support evidence for checkout activity. Captured-payment reconciliation is a recovery tool for the specific case where PayPal confirms a successful capture but QCMM did not finish the local invoice/subscription state.

Review the Payment Event

Use the Billing/payment-event detail to identify the billing record, amount/currency, method, reference/capture information, status, note, and event timing. Do not infer a successful capture from an abandoned browser session alone.

When Reconciliation Is Appropriate

Reconcile only a preserved captured-payment event that is awaiting local reconciliation. QCMM verifies the PayPal capture and checks that the capture identity, amount, and currency match the billing record before finalizing local state.

What Reconciliation Does

For a valid captured payment, QCMM finalizes the related standalone invoice or membership/renewal/Meeting entitlement and billing without charging the customer a second time. It also preserves an audit record of the administrator recovery.

If Verification Fails

Do not force the record paid and do not ask the customer to pay again merely because local finalization failed. Keep the captured event for review, resolve the mismatch or local error, and retry the supported reconciliation path only when the evidence is consistent.

Community Discussion

Want to compare QCMM workflows or discuss how other Joomla site owners use this feature? Visit the QC Memberships & Meetings Community. For private support, account-specific entitlement or billing issues, or bug reports, use the QuantaCade support system.