Understand Expiration Reminder and Membership Expired Emails

Understand QCMM expiration reminders, Membership Expired email timing, duplicate prevention, and the Lifecycle Automation task

Three Reminder Windows Are Configurable

QCMM supports Expiration Reminder 1, 2, and 3. Their default lead times are 30, 14, and 7 days before the membership end date, and administrators can configure each window from 1 through 365 days.

Lifecycle Automation Sends Due Messages

The QC Memberships & Meetings Lifecycle Automation Scheduled Task performs the broader lifecycle scan and sends due expiration reminders with duplicate/retry protection. Its default cadence is every 60 minutes.

Membership Expired Is Post-Expiration

The Membership Expired notification is handled after expiration processing. QCMM uses the configured post-expiration email delay, defaulting to one day, and records send state so the same subscription/template event is not repeatedly delivered.

Scheduled Meeting Memberships Are Different

Lifecycle reminder/expired email handling skips subscriptions whose Scheduling flag is enabled because appointment-aware messaging belongs to the Meeting notification workflow. Membership access transitions themselves are handled separately and promptly by Membership Transitions.

Community Discussion

Want to compare QCMM workflows or share practical tips? Visit the QC Memberships & Meetings Community. For private support, bug reports, account-specific entitlement or billing problems, or feature requests, use the QuantaCade support system.