Understand Invoice, Receipt, Credit, Coupon, and Refund Emails

Understand QCMM Invoice Issued, Billing Receipt, Account Credit, Coupon Assigned, and Refund Recorded email behavior and Plan scope

Billing Events Have Different Context

QCMM includes Core notifications for Invoice Issued, Billing Receipt, Account Credit Issued, Coupon Assigned, and Refund Recorded. They are emitted by their corresponding billing actions, not by one generic billing task.

Plan Scope Is Not Universal

Billing Receipt and Refund Recorded provide Plan context and can support selected-Plan Custom template scope. Standalone Invoice Issued and Account Credit Issued do not provide authoritative Plan context, so Custom routing for those events is not Plan-targeted.

Coupon Assigned Is Deliberately Narrow

Coupon Assigned is a Customer Core event sent only when an administrator explicitly assigns an individual user to a coupon. Broad All Users and Joomla User Group coupon eligibility does not send assignment email. Coupon Assigned is also intentionally unavailable as a selectable trigger for new Custom templates.

Customer and Administrator Routing

Invoice Issued, Billing Receipt, Account Credit Issued, and Refund Recorded support Customer and Administrator event roles. Administrator copies require configured Admin Notification Email Addresses; each configured administrator receives a separate copy.

Community Discussion

Want to compare QCMM workflows or share practical tips? Visit the QC Memberships & Meetings Community. For private support, bug reports, account-specific entitlement or billing problems, or feature requests, use the QuantaCade support system.