Understand QCMM Email Triggers and Recipient Roles

Understand the event families QCMM exposes to Custom Email Templates and why recipient choices depend on the selected trigger.

Custom Templates Listen to QCMM Events

Selectable Custom triggers cover active membership, renewals, Plan changes, cancellation and expiration events; Meeting booking, reschedule, reminders and cancellation; billing receipts, refunds and eligible invoice events; and Custom Field fulfillment updates. The exact choices come from events QCMM currently emits through active delivery paths.

Recipient Roles Are Event-Specific

QCMM normalizes recipients to Customer, Administrator, or Host. Membership and billing events generally support Customer and Administrator; Meeting events can also support Host where a Host delivery path exists; Custom Field Fulfillment Updated supports all three roles.

Some Built-In Events Are Not Selectable

Core metadata can describe events that QCMM intentionally excludes from new Custom templates. In 2.0.21, Pending Payment and Coupon Assigned are examples marked non-selectable for Custom templates. Their built-in behavior does not imply that administrators can add arbitrary Custom listeners.

Routing Does Not Invent Recipients

When saving a Custom template, QCMM validates the trigger and recipient pair. At delivery time, only published templates whose trigger, recipient, and applicable Plan scope match the event are considered. This keeps Custom email additive without turning the template editor into a general automation engine.

Community Discussion

Want to compare QCMM workflows or share practical tips? Visit the QC Memberships & Meetings Community. For private support, bug reports, account-specific entitlement or billing problems, or feature requests, use the QuantaCade support system.