Use the QCMM Support Tab and Gather Safe Support Information
The Support tab gives administrators direct links to QuantaCade support, account tools, the QCMM product page, the User Walkthrough PDF, and the QuantaCade website. It also assembles a practical environment snapshot for a support request.
The snapshot is intentionally designed to be useful without including secret values, full credentials, tokens, or private server paths.
Support Resources
| Resource | Use |
|---|---|
| Open Support Center | Setup, entitlement, PayPal, update, membership, scheduling, Meeting, and troubleshooting requests. |
| Open My Subscriptions | QuantaCade subscriptions, download access, Authorized Domains, billing/account records, and support conversations. |
| Product Page | Current product/plan/compatibility/release information. |
| User Walkthrough PDF | Long-form setup and daily-use reference. |
| QuantaCade Website | General product, account, download, documentation, and support resources. |
What the Built-In Support Snapshot Includes
- QCMM product/version/product code, current domain, entitlement status, Effective tier, and Installation UUID.
- Joomla version, PHP version/SAPI, database type, OpenSSL, cURL, HTTPS-stream setting, memory limit, and max execution time.
- Joomla mail transport, site HTTPS state, Scheduled Tasks strategy and runner-plugin state.
- PayPal API test status plus server software/hostname.
- A masked legacy-license indicator when compatibility data remains.
Gather a Reproducible Support Case
- Open Status first and note any entitlement/task/update warning.
- Reproduce the problem once with the exact user role and record involved.
- Copy the relevant non-secret Support Information plus QCMM version and domain.
- Include the affected Plan/subscription/booking/invoice identifier where appropriate, the action taken, expected result, actual result, and approximate site-local time.
- Attach a screenshot only after checking it for customer data, payment details, keys, tokens, or other secrets.
Do Not Send
- PayPal Client Secrets or access tokens.
- Full legacy license keys, entitlement tokens, preview tokens, or encrypted setting values.
- Meeting participant credentials, managed realtime credentials, or private room identifiers.
- Passwords, private customer identity data unrelated to the issue, or private server filesystem paths.
Why the Snapshot Matters
Version, entitlement, task, mail, HTTPS, PHP/database, and payment-readiness facts often identify the failing layer before logs or database inspection are necessary. Sending the built-in snapshot is safer and more useful than exporting raw configuration.
Community Discussion
Want to compare QCMM workflows or discuss how other Joomla site owners use this feature? Visit the QC Memberships & Meetings Community. For private support, account-specific entitlement or billing issues, or bug reports, use the QuantaCade support system.