Troubleshoot QCMM Email Delivery and Template Behavior

Troubleshoot QCMM email delivery by checking Joomla Mail, template publication/scope, tiered HTML, recipients, tokens, duplicate prevention, and task-driven triggers.

Prove Joomla Mail Works First

QCMM sends through Joomla's mail system. If Joomla cannot deliver a basic message, changing a QCMM template will not repair SMTP/transport configuration.

Check the Exact Template and Trigger

Verify that the template for the event is published and that its trigger, recipient rules, and Plan scope include the transaction being tested. A different template sending successfully does not prove this trigger is eligible.

Account for Tiered HTML Behavior

QCMM preserves template data across entitlement changes, but premium HTML/custom capabilities can become unavailable at a lower Effective tier. Diagnose what QCMM is allowed to render/send at the current tier before deleting saved template content.

Validate Tokens in Real Context

Tokens resolve from the relevant subscription, billing, booking, Meeting, or Custom Field context. Use Send Test for formatting where appropriate, then verify the real event because a test message cannot manufacture every transaction-specific value.

Check Duplicate and Scheduled Delivery Controls

QCMM records transactional email results and task-driven reminders use their owning Scheduled Task. For a missing reminder, inspect task health and the event's send state before repeatedly triggering the business action.

Community Discussion

Want to compare QCMM workflows or share practical tips? Visit the QC Memberships & Meetings Community. For private support, bug reports, account-specific entitlement or billing problems, or feature requests, use the QuantaCade support system.