Configure Membership Expiration Reminders and Post-Expiration Email Timing

QCMM provides three configurable pre-expiration reminder offsets plus a post-expiration membership email delay. These settings belong to normal membership lifecycle automation, not Meeting reminder scheduling.

Set the Reminder Offsets

In Settings → Tax and Membership Lifecycle, configure First, Second, and Third reminder days before expiration. Each value accepts 1 through 365 days. Current defaults are 30, 14, and 7 days.

Set the Post-Expiration Delay

Post-expiration email after days accepts 0 through 365. The current default is 1 day. A value of 0 makes the message eligible on the first Lifecycle Automation run after the membership end date.

Lifecycle Automation Sends the Membership Messages

The hourly Lifecycle Automation task evaluates eligible memberships, sends the configured expiration templates, and records reminder delivery so the same template is not repeatedly sent for the same subscription. Failed/retry-delayed sends remain distinguishable from completed delivery.

Meeting Notifications Are Separate

Scheduling-enabled appointments are excluded from the normal post-expiration membership email setting. Meeting reminders and appointment timing use the dedicated Meeting Notifications and scheduling lifecycle instead.

Verify the Configuration

  1. Save the desired offsets.
  2. Confirm Lifecycle Automation is enabled and healthy at its 60-minute cadence.
  3. Use a test membership with a known end date.
  4. Confirm each expected reminder is delivered once and that Meeting notifications are not being mistaken for membership-expiration email.

Community Discussion

Want to compare membership workflows or share practical QCMM tips? Visit the QC Memberships & Meetings Community. For private support, account-specific billing or entitlement issues, or feature requests, use the QuantaCade support system.