Use the QCSB Support Tab and Gather Safe Support Information

This article shows how to use official support resources and gather version, Joomla/PHP, connector, entitlement, task-health, and sanitized error information without sending passwords, OAuth secrets, private keys, or provider tokens.

How to do it

1. Open Components → QC Storage Bridge → Support.
2. Record the product version, product code, site/domain, current entitlement state, Effective tier, and Installation UUID shown by QCSB.
3. When the problem involves a provider, also record the provider type and the sanitized error message; when it involves automation, record the affected Scheduled Task and its last exit state.
4. Do not send provider passwords, OAuth client secrets/tokens, SFTP private keys/passphrases, database credentials, full legacy keys, or unrestricted private filesystem paths.
5. Use the official Documentation/Support links from that tab so the support request stays tied to the current product/version.

Troubleshooting

• Keep passwords, OAuth secrets/tokens, private keys, and unrestricted private paths out of public screenshots and support posts.

Community Discussion

For practical QCSB workflows and discussion with other Joomla site owners, visit the QC Storage Bridge Community. For private support, bug reports, account-specific entitlement issues, or feature requests, use the QuantaCade support system.