Authorized Domains and Keyless QC Support Ticket Entitlement

This article explains the current Authorized-Domain model, paid entitlement resolution, and why current QCST releases do not require customers to paste a license key.

Where this fits in QC Support Ticket

QCST separates customer access, frontend support work, and Joomla administrator configuration. A QCST Frontend Agent can work tickets in the Agent Queue without being granted Joomla backend administration, while administrator actions remain governed by Joomla ACL and QCST-specific permissions.

Current 1.0.42 releases resolve paid access from the site’s Authorized Domain. The one-time 30-Day Max Preview is explicit: installing, opening, or refreshing QCST does not start an untouched preview; only the Start 30-Day Max Preview action begins the clock.

Primary location: Joomla Administrator → Components → QC Support Ticket → Settings → Entitlement & Authorized Domain.

Current entitlement model

  • Paid/current access is resolved from the normalized Authorized Domain and QuantaCade entitlement state.
  • Customers do not paste a current license key into QCST.
  • An old saved credential may appear only as Legacy License Key compatibility/history.
  • The hourly Entitlement Revalidation task is part of the security boundary; frontend support pages should not make remote entitlement calls on every request.

Important behavior and limits

  • QCST 1.0.42 uses Authorized Domains for current entitlement; customers do not paste a current license key into Joomla.
  • The one-time 30-Day Max Preview starts only from the explicit administrator action and requires a healthy canonical Entitlement Revalidation task.

How keyless entitlement works

QCST 1.0.42 identifies the current installation/domain and resolves paid access from QuantaCade Authorized Domains. Administrators manage domain authorization in their QuantaCade account; the Joomla site displays the resulting Base tier, Effective tier and Verification state. A legacy saved key can remain only for migration compatibility and is not the current paid-access mechanism.

What happens when validation is temporarily unavailable

A transport/service failure is not the same thing as an administrator deleting support data. QCST keeps Basic available and records a validation state/message so the canonical Entitlement Revalidation task can retry. Diagnose domain control, task health and connectivity rather than pasting an obsolete key.

Community Discussion

For practical QC Support Ticket workflows and discussion with other Joomla site owners, visit the QC Support Ticket Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.