Install or Upgrade QC Support Ticket and Verify Version 1.0.42

This guide walks through installing the outer package through Joomla, opening QCST, verifying 1.0.42, confirming its plugins, and preserving existing support data during an upgrade.

Where this fits in QC Support Ticket

QCST separates customer access, frontend support work, and Joomla administrator configuration. A QCST Frontend Agent can work tickets in the Agent Queue without being granted Joomla backend administration, while administrator actions remain governed by Joomla ACL and QCST-specific permissions.

Primary location: Joomla Administrator → Components → QC Support Ticket.

Before you begin

  • Take a current backup and use a test or low-risk record first when the action can change or remove routing, relationships, or installed files.

How to do it

  1. In Joomla Administrator, open System → Install → Extensions and upload the current outer QC Support Ticket 1.0.42 package. For an upgrade, install it over the existing extension; do not uninstall first.
  2. After Joomla reports success, open Components → QC Support Ticket. Confirm the component loads without a schema or plugin error.
  3. Open Status and confirm the installed version is 1.0.42. Check that the QCST task plugin and the other package integrations are present.
  4. Review the Scheduled Task health shown by QCST, especially Entitlement Revalidation. An update should preserve an administrator-disabled task rather than silently overriding that choice.
  5. Open one existing ticket, Department and email template if upgrading. Confirm existing data/settings remain in place before changing configuration.

Current-version note

This documentation is based on QC Support Ticket 1.0.42, the package currently deployed on the QuantaCade production site. The behavior described for Install or Upgrade QC Support Ticket and Verify Version 1.0.42 should be checked against the current screen labels before applying instructions to an older QCST release.

Verify the result

  • QC Support Ticket opens successfully and reports version 1.0.42 on the current baseline.
  • The package component and its packaged plugins are present rather than a component-only partial install.
  • An existing test ticket, Department, Agent record and template remain present after an upgrade.

Community Discussion

For practical QC Support Ticket workflows and discussion with other Joomla site owners, visit the QC Support Ticket Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.