QC Support Ticket Administrator Tabs Explained
This article orients administrators to the nine current tabs: About, Support, Status, Settings, Tickets, Canned Responses, Email Templates, Frontend Design, and Frontend Text.
Where this fits in QC Support Ticket
QCST separates customer access, frontend support work, and Joomla administrator configuration. A QCST Frontend Agent can work tickets in the Agent Queue without being granted Joomla backend administration, while administrator actions remain governed by Joomla ACL and QCST-specific permissions.
Primary location: Joomla Administrator → Components → QC Support Ticket.
The nine current administrator tabs
| Tab | Purpose |
|---|---|
| About | Version/product overview. |
| Support | Official support/documentation resources. |
| Status | Entitlement, version/update and task health. |
| Settings | Portal, organization/workflow, outbound email and other configuration. |
| Tickets | Administrator ticket/reporting/analytics workspace. |
| Canned Responses | Pro reusable response management. |
| Email Templates | Template management plus Max inbound mailbox configuration. |
| Frontend Design | Customer/Agent frontend appearance controls. |
| Frontend Text | Customer/Agent headings, body text and labels. |
Important behavior and limits
- The current administrator interface has nine tabs: About, Support, Status, Settings, Tickets, Canned Responses, Email Templates, Frontend Design, Frontend Text.
Key fields and behavior
| Item | Current behavior |
|---|---|
| About | Product/entitlement overview |
| Support | Links and support-identification details |
| Status | Version, update, entitlement and task health |
| Settings | Entitlement plus Organization and Ticket Setup |
| Tickets | Administrative ticket/report workspace |
| Canned Responses | Reusable support responses |
| Email Templates | Outbound email, templates, inbound mailboxes |
| Frontend Design | Visual controls |
| Frontend Text | Customer/Agent wording and shared labels |
Which tab to use
| Tab | Use it for |
|---|---|
| About | Product/version information and the extension overview. |
| Support | Documentation/support resources and safe information to gather for support. |
| Status | Installed-version, entitlement/update and Scheduled Task health checks. |
| Settings | Entitlement, organization, portal/ticket, email and operational configuration. |
| Tickets | Administrator ticket management, reporting and plan-gated analytics. |
| Canned Responses | Pro reusable-response library. |
| Email Templates | Notification settings/templates and Max inbound mailbox management. |
| Frontend Design | Default, Customer Support Portal and Agent Queue visual settings. |
| Frontend Text | Customer/Agent introductory text and fixed UI labels. |
Community Discussion
For practical QC Support Ticket workflows and discussion with other Joomla site owners, visit the QC Support Ticket Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.