QC Support Ticket Plans and Current Feature Access: Basic, Pro, Max, and All Access
This reference documents current 1.0.42 plan gates from source, separating universally available ticketing from Pro workflow features and Max inbound/reporting/advanced tools.
Where this fits in QC Support Ticket
QCST separates customer access, frontend support work, and Joomla administrator configuration. A QCST Frontend Agent can work tickets in the Agent Queue without being granted Joomla backend administration, while administrator actions remain governed by Joomla ACL and QCST-specific permissions.
Current 1.0.42 releases resolve paid access from the site’s Authorized Domain. The one-time 30-Day Max Preview is explicit: installing, opening, or refreshing QCST does not start an untouched preview; only the Start 30-Day Max Preview action begins the clock.
Primary location: Joomla Administrator → Components → QC Support Ticket.
Current plan boundaries
| Plan | Resource limits | Important feature boundary |
|---|---|---|
| Basic | 3 Frontend Agents; 3 Departments; 10 Categories; no custom Ticket Fields | Core Support Portal, Agent Queue, ticket workflow, core reports, built-in HTML email |
| Pro | 10 Agents; 10 Departments; unlimited Categories; up to 10 custom Ticket Fields | Adds custom fields, canned responses, signatures, internal notes, labels, report filters/CSV, satisfaction, custom/department email, reminders |
| Max / All Access | Unlimited Agents, Departments, Categories, and custom Ticket Fields | Adds inbound IMAP mailboxes, advanced analytics, scheduled reports, ticket relationships, merge/split and other Max tools |
Key fields and behavior
| Item | Current behavior |
|---|---|
| Basic | Core ticketing, portal/Agent workflow, built-in HTML email, core reporting |
| Pro | Adds custom fields, canned responses, signatures, internal notes, labels, HTML/Department email templates, reminders, satisfaction, CSV/report filters |
| Max | Adds inbound email, merge/split, advanced analytics, scheduled reports and other Max-gated operations |
| All Access | Provides Max-level QCST behavior through the account-wide entitlement source |
Current-version note
This documentation is based on QC Support Ticket 1.0.42, the package currently deployed on the QuantaCade production site. The behavior described for QC Support Ticket Plans and Current Feature Access: Basic, Pro, Max, and All Access should be checked against the current screen labels before applying instructions to an older QCST release.
Community Discussion
For practical QC Support Ticket workflows and discussion with other Joomla site owners, visit the QC Support Ticket Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.