Use the QCST Support Tab and Gather Safe Support Information
This guide shows where support/download/manual links live and which non-secret version, domain, entitlement, UUID, and task details are useful in a support request.
Where this fits in QC Support Ticket
QCST separates customer access, frontend support work, and Joomla administrator configuration. A QCST Frontend Agent can work tickets in the Agent Queue without being granted Joomla backend administration, while administrator actions remain governed by Joomla ACL and QCST-specific permissions.
Primary location: Joomla Administrator → Components → QC Support Ticket → Support.
How to do it
- Open the Support tab and use the official documentation/support/download links shown there.
- Before opening a private support request, record the installed QCST version, Joomla/PHP versions, normalized domain, Base/Effective tier and the relevant task status.
- If the problem is entitlement-related, include the non-secret verification/status message and installation UUID only in the appropriate private support channel.
- If the problem concerns a ticket/mailbox, include the ticket reference or mailbox title and a sanitized error—not passwords, IMAP credentials, full message bodies containing private customer data, or legacy keys.
Important behavior and limits
- The current administrator interface has nine tabs: About, Support, Status, Settings, Tickets, Canned Responses, Email Templates, Frontend Design, Frontend Text.
Resources on the Support tab
| Resource | Purpose |
|---|---|
| Open Support Center | Opens the QuantaCade support area for installation, entitlement, protected updates and troubleshooting. |
| Open My Profile | Account/profile tools including Authorized Domains, downloads and support conversations. |
| Open Downloads | Current installable package, complete source, manual/checklists and release materials. |
| Developer Manual / Website | Reference resources for product/platform information. |
Support Information to include with a request
| Field | Why support needs it |
|---|---|
| Product / Version / Product code | Identifies the exact installed QCST release. |
| Domain | Shows the site identity being validated. |
| Legacy License Key | Shown masked or none; never send an unmasked secret. |
| Status / Effective tier | Shows the current entitlement context. |
| Installation UUID | Identifies the QCST installation; useful for support correlation. |
What not to paste into a support ticket
Do not include passwords, IMAP mailbox credentials, Joomla secrets, unmasked legacy keys, session cookies or customer ticket contents that are not needed to reproduce the issue. Use the Support tab’s already-sanitized identification fields plus the exact error message and reproduction steps.
Verify the result
- The Support tab reports the installed product/version/domain/status/effective tier and Installation UUID without exposing an unmasked credential.
- Support, profile, download and resource links open the intended QuantaCade destinations.
Community Discussion
For practical QC Support Ticket workflows and discussion with other Joomla site owners, visit the QC Support Ticket Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.