Who Uses QC Support Ticket: Administrators, Agents, Customers, and Verified Guests
This article defines each role, where it signs in, what it can see, and the difference between Joomla backend access and QCST Agent access.
Where this fits in QC Support Ticket
QCST separates customer access, frontend support work, and Joomla administrator configuration. A QCST Frontend Agent can work tickets in the Agent Queue without being granted Joomla backend administration, while administrator actions remain governed by Joomla ACL and QCST-specific permissions.
Primary location: Joomla Administrator → Components → QC Support Ticket.
Roles and where they work
| Role | Primary area | Practical boundary |
|---|---|---|
| Administrator | Joomla Administrator → QC Support Ticket | Configures organization, workflow, email, reporting, entitlement and integration health according to Joomla ACL. |
| Frontend Agent | Frontend Agent Queue | Works only tickets in active Department scope; does not need Joomla Administrator access. |
| Registered customer | Support Portal | Creates/views/replies to the signed-in account's own tickets. |
| Verified guest | Guest ticket/access route | Uses signed expiring verification/access for the specific guest ticket; not a general account-wide ticket browser. |
Important behavior and limits
- The current administrator interface has nine tabs: About, Support, Status, Settings, Tickets, Canned Responses, Email Templates, Frontend Design, Frontend Text.
- A guest verification/access link is ticket-specific and must not be treated as a general public ticket URL.
Verify the result
- The test Agent can open the Agent Queue and see allowed-Department tickets.
- The same Agent is denied or does not receive tickets outside the configured Department scope.
- A guest receives the verification message and can access only the intended ticket after verification.
- The access path expires or fails safely when its signed verification is invalid or no longer eligible.
If it does not work as expected
- If the guest cannot continue, check guest-ticket enablement, email delivery, verification expiry, and whether the exact signed link is being used.
Community Discussion
For practical QC Support Ticket workflows and discussion with other Joomla site owners, visit the QC Support Ticket Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.