Create a QCST Department
This guide shows Add Department, required title, alias/description, ordering, publication state, and how the plan department limit is enforced.
Where this fits in QC Support Ticket
Departments answer “who handles this ticket”; Categories answer “what kind of issue is this.” Agent Department scope controls ticket authorization, while Category scope controls which classifications are offered for a selected Department. Keeping those concepts separate makes routing predictable.
Primary location: Joomla Administrator → Components → QC Support Ticket → Settings → Organization and Ticket Setup.
How to do it
- Open Settings → Organization → Departments and click Add Department.
- Enter the Department Title. Review/edit the alias if needed and add a useful description for administrators.
- Set Ordering and Published. Unpublished Departments should not be offered for new customer intake.
- Save the Department. If the current plan has reached its Department limit, QCST will not treat creating another active Department as an unlimited operation.
- Assign at least one Category and the appropriate Frontend Agent scope before expecting the Department to handle production tickets.
Department fields in 1.0.42
| Field | Purpose |
|---|---|
| Title | Human-readable Department name shown in routing/admin UI. |
| Alias | Stable URL/internal alias; normally let Joomla/QCST derive it unless you need a controlled alias. |
| Description | Explains the Department’s purpose to administrators. |
| Ordering | Controls its relative order in lists. |
| Published | Determines whether the Department is available for normal use. |
Before using the Department live
After saving, add at least one valid Category and one eligible Frontend Agent for a controlled test. A Department can exist correctly yet still produce an empty/awkward workflow when no Category is available or no Agent is in scope.
Verify the result
- The Department appears with the intended Published state and description in Settings.
- A ticket submitted to that Department appears only to eligible Agents in that Department scope.
If it does not work as expected
- If the Department is missing from intake, confirm it is Published and that the chosen Category/field scope is compatible.
- If deletion is blocked, move or close active tickets/related records rather than forcing database deletion.
Community Discussion
For practical QC Support Ticket workflows and discussion with other Joomla site owners, visit the QC Support Ticket Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.