Understand QCST Frontend Agent Limits by Plan
This article explains the Basic 3-Agent, Pro 10-Agent, and Max/All Access unlimited limits and how existing Agent records are preserved on downgrade.
Where this fits in QC Support Ticket
Departments answer “who handles this ticket”; Categories answer “what kind of issue is this.” Agent Department scope controls ticket authorization, while Category scope controls which classifications are offered for a selected Department. Keeping those concepts separate makes routing predictable.
Primary location: Joomla Administrator → Components → QC Support Ticket → Settings → Organization and Ticket Setup.
Current Agent limits
| Plan | Frontend Agent limit |
|---|---|
| Basic | 3 |
| Pro | 10 |
| Max / All Access | Unlimited |
QCST preserves existing Agent configuration when Effective tier drops; a lower plan can prevent creating/using above-plan capacity without deleting the stored records.
Important behavior and limits
- Frontend Agent access never substitutes for Joomla Administrator access; Agents work from the frontend Agent Queue and are re-scoped by department server-side.
Key fields and behavior
| Item | Current behavior |
|---|---|
| Basic | 3 Frontend Agents; 3 Departments; 10 Categories; 0 custom fields |
| Pro | 10 Frontend Agents; 10 Departments; unlimited Categories; 10 custom fields |
| Max / All Access | Unlimited Frontend Agents, Departments, Categories, and custom fields in QCST |
Current-version note
This documentation is based on QC Support Ticket 1.0.42, the package currently deployed on the QuantaCade production site. The behavior described for Understand QCST Frontend Agent Limits by Plan should be checked against the current screen labels before applying instructions to an older QCST release.
Verify the result
- The test Agent can open the Agent Queue and see allowed-Department tickets.
- The same Agent is denied or does not receive tickets outside the configured Department scope.
Community Discussion
For practical QC Support Ticket workflows and discussion with other Joomla site owners, visit the QC Support Ticket Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.