Configure Daily, Weekly, or Monthly Scheduled Report Timing

This article explains send hour/timezone plus weekday/month-day fields and how QCST calculates the next run.

Where this fits in QC Support Ticket

Reporting is plan-aware. Core ticket totals remain available on all plans; Pro adds report filters, CSV export, and satisfaction features; Max adds advanced analytics and scheduled report delivery.

Primary location: Joomla Administrator → Components → QC Support Ticket → Tickets.

Before you begin

  • Confirm the site currently has Max / All Access effective access before expecting the controls described here. A preserved configuration may still exist after downgrade even when the feature is locked.
  • Open Joomla Scheduled Tasks and confirm the QCST task plugin is installed and enabled before changing task intervals or CRON.

How to do it

  1. Edit the scheduled report.
  2. For Daily, choose the send hour and time zone.
  3. For Weekly, also choose the Weekday.
  4. For Monthly, also choose the Month day.
  5. Save and review the calculated next-run value. If the site is low traffic, make sure server CRON is running Joomla Scheduled Tasks so the nominal schedule is meaningful.

Verify the result

  • Report totals/filters match a small known set of test tickets in the selected date and Department scope.
  • The expected QCST routine exists once, is Published at the intended cadence, and completes without a repeated error state.

If it does not work as expected

  • If totals appear wrong, confirm the date/time-zone range and Department/Category filter before assuming stored ticket data is wrong.
  • If a due task does not run on a quiet site, verify server CRON rather than repeatedly changing the QCST interval.
  • For entitlement warnings, separate structural task health (missing/disabled/duplicate/slow) from temporary network/validation results.

Community Discussion

For practical QC Support Ticket workflows and discussion with other Joomla site owners, visit the QC Support Ticket Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.