Create a Max Scheduled Report

This guide walks through creating a Max scheduled report: choosing the report type, recipients, cadence, time zone, filters, CSV option and Published state, then verifying its calculated next run.

Where this fits in QC Support Ticket

Reporting is plan-aware. Core ticket totals remain available on all plans; Pro adds report filters, CSV export, and satisfaction features; Max adds advanced analytics and scheduled report delivery.

Primary location: Joomla Administrator → Components → QC Support Ticket → Tickets.

Before you begin

  • Confirm the site currently has Max / All Access effective access before expecting the controls described here. A preserved configuration may still exist after downgrade even when the feature is locked.
  • Open Joomla Scheduled Tasks and confirm the QCST task plugin is installed and enabled before changing task intervals or CRON.

How to do it

  1. Open the Max scheduled-report area and click Schedule Report.
  2. Enter a clear Report title and choose the Report type.
  3. Enter the recipient email address(es), then choose cadence and the send hour/time zone. For weekly/monthly schedules also set the applicable Weekday or Month day.
  4. Apply optional Department/Agent filters and choose whether to attach the CSV export.
  5. Publish/save the schedule.
  6. Confirm QCST calculates the next run, then use Send Now for a controlled delivery test if needed.

Verify the result

  • Report totals/filters match a small known set of test tickets in the selected date and Department scope.
  • The expected QCST routine exists once, is Published at the intended cadence, and completes without a repeated error state.

If it does not work as expected

  • If totals appear wrong, confirm the date/time-zone range and Department/Category filter before assuming stored ticket data is wrong.
  • If a due task does not run on a quiet site, verify server CRON rather than repeatedly changing the QCST interval.
  • For entitlement warnings, separate structural task health (missing/disabled/duplicate/slow) from temporary network/validation results.

Community Discussion

For practical QC Support Ticket workflows and discussion with other Joomla site owners, visit the QC Support Ticket Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.