Send a Scheduled Report Immediately

This guide shows Send Now, how the selected report type/filters are generated, and how to verify recipient delivery without changing its future schedule.

Where this fits in QC Support Ticket

Reporting is plan-aware. Core ticket totals remain available on all plans; Pro adds report filters, CSV export, and satisfaction features; Max adds advanced analytics and scheduled report delivery.

Primary location: Joomla Administrator → Components → QC Support Ticket → Tickets.

Before you begin

  • Confirm the site currently has Max / All Access effective access before expecting the controls described here. A preserved configuration may still exist after downgrade even when the feature is locked.
  • Open Joomla Scheduled Tasks and confirm the QCST task plugin is installed and enabled before changing task intervals or CRON.

How to do it

  1. Open the scheduled-report list and identify the exact schedule you want to test.
  2. Click Send Now.
  3. QCST generates the configured report type using the schedule's saved filters/CSV choice and sends it to the saved recipients.
  4. Verify delivery/content. The manual send is a test/immediate execution and should not silently convert or remove the future cadence.

Verify the result

  • Report totals/filters match a small known set of test tickets in the selected date and Department scope.
  • The expected QCST routine exists once, is Published at the intended cadence, and completes without a repeated error state.

If it does not work as expected

  • If totals appear wrong, confirm the date/time-zone range and Department/Category filter before assuming stored ticket data is wrong.
  • If a due task does not run on a quiet site, verify server CRON rather than repeatedly changing the QCST interval.
  • For entitlement warnings, separate structural task health (missing/disabled/duplicate/slow) from temporary network/validation results.

Community Discussion

For practical QC Support Ticket workflows and discussion with other Joomla site owners, visit the QC Support Ticket Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.