Submit or Update a Customer Satisfaction Rating

This guide walks through the closed-ticket portal rating 1–5 plus optional comment and explains how a later update replaces the current rating.

Where this fits in QC Support Ticket

Reporting is plan-aware. Core ticket totals remain available on all plans; Pro adds report filters, CSV export, and satisfaction features; Max adds advanced analytics and scheduled report delivery.

Primary location: Joomla Administrator → Components → QC Support Ticket → Tickets.

Before you begin

  • Confirm the site currently has Pro / Max / All Access effective access before expecting the controls described here. A preserved configuration may still exist after downgrade even when the feature is locked.
  • Use a normal customer/guest test flow as well as administrator checks so ownership and verification behavior are tested under the same permissions customers use.

How to do it

  1. Open the closed ticket through the customer Support Portal/authorized guest route.
  2. Locate the satisfaction form and choose a rating from 1–5.
  3. Optionally enter a comment and submit.
  4. Confirm the saved rating/comment are reflected in the ticket/reporting result.
  5. If the customer later edits/resubmits the supported rating form, verify the current rating is updated rather than counted as a second independent response.

Verify the result

  • Report totals/filters match a small known set of test tickets in the selected date and Department scope.

If it does not work as expected

  • If totals appear wrong, confirm the date/time-zone range and Department/Category filter before assuming stored ticket data is wrong.

How updates should count in reporting

A customer updating an existing supported rating should change the current rating associated with that ticket rather than manufacture a second independent response for the same case. When testing, note the report response count before and after an update: the score/comment should change while the response population remains logically consistent.

Community Discussion

For practical QC Support Ticket workflows and discussion with other Joomla site owners, visit the QC Support Ticket Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.