Check for a QC Support Ticket Update

This guide shows Status > Check for Updates and interpret installed version, available version, update-site state, and last checked time.

Where this fits in QC Support Ticket

QCST is distributed as a Joomla package so the component and its packaged integration/task plugins advance together. The Status tab reports the installed version, available version, update-site state, last update check, and the Joomla upgrade action when an update is available and the current administrator has installer permission.

Current protected updates use the QuantaCade update service with Authorized-Domain entitlement rather than asking the site administrator to paste a license key into QCST.

Primary location: QC Support Ticket → Status and Joomla Administrator → System → Update / Install Extensions.

How to do it

  1. Open QC Support Ticket → Status.
  2. Click Check for Updates.
  3. Review installed version, available version/update-site state and last checked time.
  4. If an update is available, confirm you have a current site/database backup and normal Joomla installer permissions before upgrading.
  5. If no update appears when expected, troubleshoot the QuantaCade update site/network/package authorization rather than pasting a current license key.

Important behavior and limits

  • QCST 1.0.42 has five current Scheduled Tasks. Older SLA Automation and Webhook Delivery task types are retired.
  • Lazy Scheduler depends on site traffic. Server CRON is preferable when inbound mail or other time-sensitive work must run predictably.

Verify the result

  • The expected QCST routine exists once, is Published at the intended cadence, and completes without a repeated error state.

If it does not work as expected

  • If a due task does not run on a quiet site, verify server CRON rather than repeatedly changing the QCST interval.
  • For entitlement warnings, separate structural task health (missing/disabled/duplicate/slow) from temporary network/validation results.

Community Discussion

For practical QC Support Ticket workflows and discussion with other Joomla site owners, visit the QC Support Ticket Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.