QCST Scheduled Tasks: The Five Current Routines and Why They Matter
This reference documents the exact five 1.0.42 routines and current default cadences; explicitly note that old SLA Automation and Webhook Delivery tasks are retired.
Where this fits in QC Support Ticket
QCST 1.0.42 installs five current Joomla Scheduled Task routines: Entitlement Revalidation, Email Delivery Retry, Customer Reminders, Inbound Mailboxes, and Scheduled Reports. Older SLA Automation and Webhook Delivery task types are retired and should not be recreated as current QCST routines.
Joomla Lazy Scheduler can run due tasks during site traffic, but a server CRON invoking Joomla Scheduled Tasks is the more predictable choice when inbound mail or other time-sensitive work must continue on quiet sites.
Primary location: Joomla Administrator → System → Scheduled Tasks, with QCST health summarized under QC Support Ticket → Status.
Before you begin
- Open Joomla Scheduled Tasks and confirm the QCST task plugin is installed and enabled before changing task intervals or CRON.
The five current routines
| Task | Cadence | Purpose |
|---|---|---|
| Entitlement Revalidation | 60 minutes | Security-canonical Authorized-Domain entitlement refresh. |
| Email Delivery Retry | 60 minutes | Retries eligible failed QCST notifications up to the configured maximum attempts. |
| Customer Reminders | 60 minutes | Pro scan for eligible Waiting for Customer reminder messages. |
| Inbound Mailboxes | 5 minutes | Max IMAP polling for new ticket mail, replies, attachments, filtering and commands. |
| Scheduled Reports | 60 minutes | Max scan for due scheduled reports and next-run calculation. |
Retired task types
Older SLA Automation and Webhook Delivery task types are intentionally retired in the current 1.0.42 task set. Retained SLA/webhook-related schema or code does not make them current Scheduled Task/customer workflows.
Important behavior and limits
- QCST 1.0.42 has five current Scheduled Tasks. Older SLA Automation and Webhook Delivery task types are retired.
- Lazy Scheduler depends on site traffic. Server CRON is preferable when inbound mail or other time-sensitive work must run predictably.
Key fields and behavior
| Item | Current behavior |
|---|---|
| Entitlement Revalidation | 60 minutes |
| Email Delivery Retry | 60 minutes |
| Customer Reminders | 60 minutes |
| Inbound Mailboxes | 5 minutes |
| Scheduled Reports | 60 minutes |
Current-version note
This documentation is based on QC Support Ticket 1.0.42, the package currently deployed on the QuantaCade production site. The behavior described for QCST Scheduled Tasks: The Five Current Routines and Why They Matter should be checked against the current screen labels before applying instructions to an older QCST release.
Verify the result
- The expected QCST routine exists once, is Published at the intended cadence, and completes without a repeated error state.
If it does not work as expected
- If a due task does not run on a quiet site, verify server CRON rather than repeatedly changing the QCST interval.
- For entitlement warnings, separate structural task health (missing/disabled/duplicate/slow) from temporary network/validation results.
Community Discussion
For practical QC Support Ticket workflows and discussion with other Joomla site owners, visit the QC Support Ticket Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.