Choose the Right QCST Ticket Field Type
This article explains Text, Textarea, Select, Email, Number, Date, Checkbox, and File Upload types with practical examples and validation expectations.
Where this fits in QC Support Ticket
The Support Portal is ownership-scoped. Registered users work their own tickets; verified guests use a signed, expiring verification/access path for the specific guest ticket. Department choice also controls which scoped Categories and Ticket Fields are offered during intake.
Ticket Fields are Pro/Max functionality in the current plan model. Field definitions can be global or Department-scoped, and file fields are additionally constrained by the site-wide protected attachment policy.
Primary location: Joomla Administrator → Components → QC Support Ticket → Settings → Ticket Fields / Portal and Ticket Settings.
Before you begin
- Confirm the site currently has Pro / Max / All Access effective access before expecting the controls described here. A preserved configuration may still exist after downgrade even when the feature is locked.
How to do it
- List the information you actually need from the requester before choosing a field type.
- Use Text for short values, Textarea for explanations, Select for a controlled one-of-many choice, Email/Number/Date for typed input, Checkbox for a yes/no acknowledgement, and File Upload only when the answer is genuinely a file.
- For Select, define stable readable options one per line. For File Upload, set explicit count/size limits that stay within the global attachment policy.
- Create the field, then test it on New Ticket with both a valid and invalid value so you see the actual validation behavior before production.
Key fields and behavior
| Item | Current behavior |
|---|---|
| Text | Single-line free text |
| Textarea | Multi-line free text |
| Select | One choice from administrator-defined options |
| Email-formatted value | |
| Number | Numeric input |
| Date | Date input |
| Checkbox | Boolean/acknowledgment input |
| File Upload | Protected QCST attachment input with field-specific limits |
Verify the result
- The field appears on the new-ticket form only for its configured Department scope and publication state.
- Required/help/order behavior matches the saved field definition; existing historical responses remain readable after later field changes.
If it does not work as expected
- If a field is missing, check Pro/Max effective tier, Published state, Department scope, and the selected form/Department before recreating it.
Community Discussion
For practical QC Support Ticket workflows and discussion with other Joomla site owners, visit the QC Support Ticket Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.