Create a Ticket as a Guest

This guide walks through guest name/email intake, submission, verification requirement, and what happens before the ticket becomes accessible.

Where this fits in QC Support Ticket

The Support Portal is ownership-scoped. Registered users work their own tickets; verified guests use a signed, expiring verification/access path for the specific guest ticket. Department choice also controls which scoped Categories and Ticket Fields are offered during intake.

Primary location: QC Support Ticket frontend Support Portal.

Before you begin

  • Use a normal customer/guest test flow as well as administrator checks so ownership and verification behavior are tested under the same permissions customers use.

How to do it

  1. Open the Support Portal while signed out and choose the guest/New Ticket path.
  2. Enter the requester name and a working email address, then choose Department/Category/Priority and enter Subject/Description plus required fields.
  3. Submit. QCST creates the guest workflow but does not treat the unverified browser as permanently authorized.
  4. Open the verification message sent to the guest email and follow the verification link.
  5. After verification, confirm the guest can access the new ticket and only that verified ticket context.

Important behavior and limits

  • A guest verification/access link is ticket-specific and must not be treated as a general public ticket URL.

Verify the result

  • A guest receives the verification message and can access only the intended ticket after verification.
  • The access path expires or fails safely when its signed verification is invalid or no longer eligible.

If it does not work as expected

  • If the guest cannot continue, check guest-ticket enablement, email delivery, verification expiry, and whether the exact signed link is being used.

Community Discussion

For practical QC Support Ticket workflows and discussion with other Joomla site owners, visit the QC Support Ticket Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.