Create a Ticket as a Registered Customer

This guide provides the real portal sequence: New Ticket, choose department/category/priority, enter subject/description/fields, attach files, submit, and confirm the new ticket.

Where this fits in QC Support Ticket

The Support Portal is ownership-scoped. Registered users work their own tickets; verified guests use a signed, expiring verification/access path for the specific guest ticket. Department choice also controls which scoped Categories and Ticket Fields are offered during intake.

Primary location: QC Support Ticket frontend Support Portal.

Before you begin

  • Use a normal customer/guest test flow as well as administrator checks so ownership and verification behavior are tested under the same permissions customers use.

How to do it

  1. Sign in and open the Support Portal, then choose New Ticket.
  2. Select the Department first. QCST uses that choice to filter available Categories and custom Ticket Fields.
  3. Choose the Category and Priority, then enter a clear Subject and Description.
  4. Complete any required/custom Ticket Fields and add allowed attachments if useful.
  5. Submit the ticket once.
  6. Confirm the new ticket reference/detail page appears and review its initial Status, Department, Category and assignment. If exactly one active Agent qualifies for the Department, QCST may assign that Agent automatically; otherwise it remains in the shared queue.

Customer submission sequence

  1. Sign in as the registered Joomla user and open Support Portal.
  2. Choose New Ticket and select the available Department.
  3. Choose a Category offered for that Department and complete any Published Ticket Fields shown for the same scope.
  4. Enter the subject/message and add only allowed attachments within the configured size/extension limits.
  5. Submit once and note the generated ticket reference.
  6. Open My Tickets and confirm the new ticket belongs to the signed-in customer and shows the expected routing/workflow values.

If choices are missing

A missing Department, Category or Ticket Field usually has a scope/publication/configuration cause. Check Published state and Department relationships in Organization and Ticket Setup before treating the customer form as broken.

Verify the result

  • The newly submitted ticket appears in the same registered customer’s My Tickets list with the expected Department/Category/field data.
  • An eligible Agent can see the ticket according to Department scope.
  • A different customer cannot open the ticket by guessing its reference or URL.

Community Discussion

For practical QC Support Ticket workflows and discussion with other Joomla site owners, visit the QC Support Ticket Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.