Enable Verified Guest Ticket Submission

This guide shows the administrator setting, security implications, and how guest access differs from registered-user ownership.

Where this fits in QC Support Ticket

The Support Portal is ownership-scoped. Registered users work their own tickets; verified guests use a signed, expiring verification/access path for the specific guest ticket. Department choice also controls which scoped Categories and Ticket Fields are offered during intake.

Primary location: QC Support Ticket frontend Support Portal.

Before you begin

  • Use a normal customer/guest test flow as well as administrator checks so ownership and verification behavior are tested under the same permissions customers use.

How to do it

  1. Open Settings → Portal and Ticket Settings.
  2. Enable Allow verified guest tickets only if you intend to accept tickets from people who are not signed into Joomla.
  3. Save and test the public Support Portal as a signed-out visitor.
  4. Submit a test guest ticket and complete email verification. Confirm the verification grants access only to that ticket, not a general customer account or other tickets.

Important behavior and limits

  • A guest verification/access link is ticket-specific and must not be treated as a general public ticket URL.

Verify the result

  • A guest receives the verification message and can access only the intended ticket after verification.
  • The access path expires or fails safely when its signed verification is invalid or no longer eligible.

If it does not work as expected

  • If the guest cannot continue, check guest-ticket enablement, email delivery, verification expiry, and whether the exact signed link is being used.

What enabling guest submission changes

Verified guest intake allows a person without a normal signed-in Joomla account to submit a ticket, but it does not turn ticket pages into public URLs. The guest must prove control of the submitted email through the verification flow, and later guest access remains tied to signed/expiring material for the specific ticket. Joomla Mail must therefore be working before this feature is useful.

Community Discussion

For practical QC Support Ticket workflows and discussion with other Joomla site owners, visit the QC Support Ticket Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.