Understand QCST Ticket Fields and the Pro/Max Custom Field System
This article explains how the default ticket form uses fields, how fields are filtered by department, and current Pro/Max field limits.
Where this fits in QC Support Ticket
The Support Portal is ownership-scoped. Registered users work their own tickets; verified guests use a signed, expiring verification/access path for the specific guest ticket. Department choice also controls which scoped Categories and Ticket Fields are offered during intake.
Ticket Fields are Pro/Max functionality in the current plan model. Field definitions can be global or Department-scoped, and file fields are additionally constrained by the site-wide protected attachment policy.
Primary location: Joomla Administrator → Components → QC Support Ticket → Settings → Ticket Fields / Portal and Ticket Settings.
Before you begin
- Confirm the site currently has Pro / Max / All Access effective access before expecting the controls described here. A preserved configuration may still exist after downgrade even when the feature is locked.
How Ticket Fields fit the form
Published fields are filtered by the Department selected on New Ticket. The field definition controls type, Department access, help text, ordering and Required state; submitted values are stored with the ticket so historical responses remain readable even when the field definition changes later.
Current types
| Type | Use |
|---|---|
| Text | Short single-line answer such as order number or hostname. |
| Textarea | Longer explanation or diagnostic detail. |
| Select | One choice from administrator-defined options, one option per line. |
| Email-shaped input. | |
| Number | Numeric input. |
| Date | Date input. |
| Checkbox | Boolean acknowledgement/choice. |
| File Upload | One or more protected uploads subject to field and global attachment limits. |
Plan boundary
Basic has no custom Ticket Fields. Pro supports up to 10; Max/All Access is unlimited under the current 1.0.42 resource gates.
Verify the result
- The field appears on the new-ticket form only for its configured Department scope and publication state.
- Required/help/order behavior matches the saved field definition; existing historical responses remain readable after later field changes.
If it does not work as expected
- If a field is missing, check Pro/Max effective tier, Published state, Department scope, and the selected form/Department before recreating it.
Community Discussion
For practical QC Support Ticket workflows and discussion with other Joomla site owners, visit the QC Support Ticket Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.