Understand the Customer Support Portal Dashboard and My Tickets
This article explains the customer landing experience, current ticket summaries, counts, and navigation into an individual ticket.
Where this fits in QC Support Ticket
The Support Portal is ownership-scoped. Registered users work their own tickets; verified guests use a signed, expiring verification/access path for the specific guest ticket. Department choice also controls which scoped Categories and Ticket Fields are offered during intake.
Primary location: QC Support Ticket frontend Support Portal.
Before you begin
- Use a normal customer/guest test flow as well as administrator checks so ownership and verification behavior are tested under the same permissions customers use.
Customer dashboard flow
- The Support Portal landing page summarizes the signed-in customer's ticket activity and provides navigation to My Tickets and New Ticket where permitted.
- My Tickets applies ownership filtering before search/sort/pagination, so a customer cannot broaden results to another account.
- Opening a ticket shows its public conversation, submitted fields/attachments and customer-available actions—not Agent Internal Notes or staff-only controls.
What customers use the portal for
| Portal area | Purpose |
|---|---|
| New ticket | Submit a support request using the Departments/Categories/fields currently available to that requester. |
| My Tickets | Review the customer’s own ticket history and current states. |
| Search / filters / sort / pagination | Narrow larger ticket histories without changing ownership. |
| Ticket detail | Read the public conversation, add a reply/attachment and use eligible Close/Reopen actions. |
Ownership boundary
The dashboard is not an administrator ticket browser. A registered customer sees tickets associated with that Joomla requester identity. Verified guests use a separate signed/expiring access flow for the intended guest ticket.
Community Discussion
For practical QC Support Ticket workflows and discussion with other Joomla site owners, visit the QC Support Ticket Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.