Using the QCTNH Support Tab
The Support tab centralizes QuantaCade support/account/download links and shows the product details that make a QCTNH support request easier to diagnose.
Location: Joomla Administrator → Components → QC Task Nudge & Health → Support.
Available destinations
| Link | Destination / purpose |
|---|---|
| Support Center | Opens the QuantaCade profile Support area for private support, bug reports, account-specific issues, and feature requests. |
| My Profile | Opens the QuantaCade account profile. |
| Downloads | Opens the account Downloads area for available QuantaCade packages. |
Support information shown on the page
- Product: QC Task Nudge & Health
- Installed extension version
- Current Joomla site URL/origin
- Edition: Free — all features included
Before opening a ticket
Also capture the Dashboard connection badge, Scheduler Health, Due Tasks, Active Locks, Soft / Stale Locks, WebCron status, and the most recent relevant activity message. Those values separate task failures from WebCron/network/service failures much faster than a generic “scheduler is not working” report.
Useful evidence before making changes
Before acting on Using the QCTNH Support Tab, capture the installed version, available version/update connection when relevant, site URL, Dashboard connection badge, WebCron state, Scheduler Health, and the most recent activity message. That snapshot makes it possible to tell whether a later change improved the correct subsystem.
For support requests, include exact messages and timestamps but omit secret values such as the WebCron key, service credential, database password, or Joomla configuration secret.
Use the Support tab
- Open Components → QC Task Nudge & Health → Support.
- Copy the Product, Version, Site, and Edition values if you are preparing a case.
- Choose Support Center, My Profile, or Downloads according to what you need.
- Before submitting a technical case, add the relevant Dashboard health fields and Recent Activity message without exposing secret keys.
Community Discussion
Want to compare scheduler workflows, share practical tips, or discuss how you use this QCTNH feature? Visit the QC Task Nudge & Health Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.