Using the Support Tab
The Support tab centralizes QuantaCade help and download links plus the product/version/site information useful when opening a support request.
Location: Joomla Administrator → Components → QC Update Laboratory → Support.
Current support cards
- Get Support: opens the QuantaCade support area for installation, laboratory creation, testing, production push, and rollback questions.
- Update Laboratory Downloads: opens the downloads area for the current installer and available documentation.
- Support Information: shows product, installed version, site, and Free — all features included.
Include useful evidence
When requesting help, include the QCUL version, Joomla/PHP versions, site domain, tested extension or Joomla starting/target versions, the exact displayed error, and the downloaded QCUL report when safe to share privately. Preserve the active failed state until evidence is collected unless site availability requires immediate action.
Do not publish secrets
Laboratory URLs, access codes, private checkpoint paths, cookies, authorization values, or sensitive production-derived report content belong in private support channels, not public posts.
Practical administration note
For Using the Support Tab, make changes from the live Joomla administrator and verify the result in the same QCUL tab before starting laboratory work. QCUL’s streamlined 1.01.14 interface intentionally hides developer storage paths, raw batch controls, licensing fields, and retired management screens; do not look for those older controls as part of the current procedure.
Community Discussion
Want to compare update-testing workflows, share practical tips, or discuss how you use this QCUL feature? Visit the QC Update Laboratory Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.