Troubleshooting a Banner Position or Dragging Problem

Troubleshooting a Banner Position or Dragging Problem requires identifying whether the problem is in plugin visibility, target eligibility, the short-lived handoff, or the separate frontend session before changing configuration.

Diagnostic procedure

  1. Try dragging from the banner text/background, not from its button/form controls.
  2. Confirm pointer events are not being intercepted by another overlay.
  3. Clear the tab’s sessionStorage entry qclau-banner-position if a stale position is suspected.
  4. Resize the viewport; QCUI clamps the banner inside an 8-pixel viewport margin.
  5. Retest without aggressive frontend JavaScript optimization if dragging remains broken.

Client-side dependencies

The visible banner and dragging behavior require QCUI’s injected markup plus its CSS/JavaScript. Identity/session problems and asset/UI problems are different layers; first confirm which one is failing.

Information to preserve

Preserve browser-console/network errors, the active Joomla template, and whether the QCUI media files load successfully. A screenshot can help if it does not expose private customer data.

When to escalate

If Troubleshooting a Banner Position or Dragging Problem persists after the documented layer is verified, stop creating repeated handoffs and preserve the exact error/context. A private support case should include version/state evidence but never passwords, session cookies, MFA secrets, or raw QCUI tokens.

Community Discussion

Want to compare support workflows, share practical tips, or discuss how you use this QCUI feature? Visit the QC User Impersonation Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.