Troubleshooting a Missing Impersonation Banner

Troubleshooting a Missing Impersonation Banner requires identifying whether the problem is in plugin visibility, target eligibility, the short-lived handoff, or the separate frontend session before changing configuration.

Diagnostic procedure

  1. Confirm the frontend is actually logged in as the expected target.
  2. Reload the page once and look for the QCUI banner at the top or its previously saved position.
  3. Verify QCUI CSS/JS assets load.
  4. If the current frontend identity no longer matches the stored target ID, QCUI deliberately clears the impersonation flags; start a clean handoff.

Client-side dependencies

The visible banner and dragging behavior require QCUI’s injected markup plus its CSS/JavaScript. Identity/session problems and asset/UI problems are different layers; first confirm which one is failing.

Information to preserve

Preserve browser-console/network errors, the active Joomla template, and whether the QCUI media files load successfully. A screenshot can help if it does not expose private customer data.

When to escalate

If Troubleshooting a Missing Impersonation Banner persists after the documented layer is verified, stop creating repeated handoffs and preserve the exact error/context. A private support case should include version/state evidence but never passwords, session cookies, MFA secrets, or raw QCUI tokens.

Community Discussion

Want to compare support workflows, share practical tips, or discuss how you use this QCUI feature? Visit the QC User Impersonation Community. For private support, bug reports, account-specific issues, or feature requests, use the QuantaCade support system.