QC Support Ticket - (PRO)
Expand the help desk across five domains with more agents and departments, unlimited categories, custom fields, reusable responses, HTML email, and reports.
Membership Overview
QC Support Ticket Pro includes the complete Basic help-desk workflow and expands it across up to five authorized production domains. Pro supports up to ten agents and ten departments, unlimited categories, and up to ten administrator-defined custom fields.
Pro adds customizable HTML and department email templates, canned responses, agent signatures, internal notes, ticket labels, customer satisfaction ratings, reminders, filtered reporting, and CSV export. It is designed for growing support teams that need better daily productivity and reporting while keeping inbound mailbox automation, email-created tickets, merge and split tools, advanced analytics, and scheduled reports reserved for Max.
What's Included
- 5 Licensed domainsNumber of authorized production domains.
- SupportSupport level included with the active plan.
- 10 AgentsMaximum active frontend support agents.
- 10 DepartmentsMaximum support departments.
- Unlimited CategoriesMaximum issue categories.
- Unlimited CustomersQCST plan-based customer limit.
- Unlimited TicketsQCST plan-based ticket limit.
- Unlimited Ticket repliesQCST plan-based normal reply limit.
- Ticket historyRetained normal ticket-history capacity.
- Protected website attachmentsUpload and serve protected ticket attachments through the website workflow.
- Agent / department assignmentAssign support work to the appropriate agent or department.
- Ticket prioritiesUse supported priority states.
Renewal note
This plan uses manual renewal. If your membership expires, access will be removed until renewed.