QC Support Ticket - (BASIC)
Run a complete free Joomla help desk on unlimited domains with unlimited tickets and customers, three agents, three departments, and protected web attachments.
Membership Overview
QC Support Ticket Basic is a production-ready free help desk and may be used on unlimited production domains. It supports unlimited customers, tickets, replies, and normal ticket history with up to three frontend agents, three departments, and ten categories per installation.
Basic includes protected website-uploaded attachments, assignments, statuses, priorities, search, filtering, professional built-in notification emails, and complete frontend design and text controls. It gives smaller organizations a real customer support portal and secured frontend agent workflow without requiring Joomla backend access. Advanced productivity, custom fields, customizable email, inbound email processing, analytics, and scheduled reports are available in higher tiers.
What's Included
- Unlimited domainsBasic is free and may be used on unlimited production domains. Current releases do not require a license key.
- SupportSupport level included with the active plan.
- 3 AgentsMaximum active frontend support agents.
- 3 DepartmentsMaximum support departments.
- 10 CategoriesMaximum issue categories.
- Unlimited CustomersQCST plan-based customer limit.
- Unlimited TicketsQCST plan-based ticket limit.
- Unlimited Ticket repliesQCST plan-based normal reply limit.
- Ticket historyRetained normal ticket-history capacity.
- Protected website attachmentsUpload and serve protected ticket attachments through the website workflow.
- Agent / department assignmentAssign support work to the appropriate agent or department.
- Ticket prioritiesUse supported priority states.
Renewal note
This membership does not expire and does not require renewal. It remains active until cancelled or removed administratively.