QCST - Agent Queue, Assignment & Daily Ticket Work

Run the frontend Agent Queue, filter and review tickets, create tickets for customers, claim and reassign work, reply, add internal notes, use canned responses and signatures, manage labels, status and priority, and perform bulk actions.

Articles
Title	Published Date	Author
Open a Ticket and Review the Customer Context Panel Open a Ticket and Review the Customer Context Panel — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.	September 27, 2026	QuantaCade
Create a Ticket for an Existing Joomla User from the Agent Queue Create a Ticket for an Existing Joomla User from the Agent Queue — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.	September 27, 2026	QuantaCade
Search for a Joomla Requester by Name, Email, or Username Search for a Joomla Requester by Name, Email, or Username — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.	September 27, 2026	QuantaCade
Claim or Assign an Unassigned Ticket Claim or Assign an Unassigned Ticket — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.	September 27, 2026	QuantaCade
Reassign a Ticket to Another Eligible Agent Reassign a Ticket to Another Eligible Agent — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.	September 27, 2026	QuantaCade
Unassign a Ticket and Return It to the Shared Department Queue Unassign a Ticket and Return It to the Shared Department Queue — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.	September 27, 2026	QuantaCade
Write a Public Reply as an Agent Write a Public Reply as an Agent — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.	September 27, 2026	QuantaCade
Add a Pro Internal Note That the Customer Cannot See Add a Pro Internal Note That the Customer Cannot See — QC Support Ticket 1.0.42 setup, behavior, verification, and troubleshooting.	September 27, 2026	QuantaCade

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